Privacy policy

Welcome to Layers Interior’s Privacy Policy (referred to as “Policy”).

Layers Interior and its affiliates (collectively, “Layers Interior”, “we”, “our” or “us”) are engaged inter alia in the business of interior design and décor services, as further described in our Terms and Conditions, available at [Insert Layers Interior Terms Link] (“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website available at [Insert Website URL] or our mobile application (collectively, the “Platform”), avail products or services that Layers Interior offers on or through the Platform, or partner with us to provide customers with these services (collectively, the “Services”).
At Layers Interior, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and process certain data that you provide. This Policy explains how we handle and use your personal data.
By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described herein. Please refer to Section 1 to understand how this Policy applies to you.

1. BACKGROUND AND KEY INFORMATION

(a) About Us:

The Services are made available to you by Layers Interior. If you have any questions about this Policy, how we handle your personal data, or any other related matter, you may reach out to us at:
Email: contact@layersInterior.com

(b) How this Policy Applies:

This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us or are prospective customers of our offerings (“Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”). For clarity, “you” refers to both Users and Service Providers.
By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as outlined in this Policy.

(c) Third-Party Links:

Our Platform may include links to third-party websites, plug-ins, applications, or services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Layers Interior does not control these third-party websites and is not responsible for their privacy practices. You are encouraged to review the privacy policies of such third parties before using their platforms.

2. PERSONAL DATA THAT WE COLLECT

(a) If you are a User, we may collect:

Contact Data: such as your address, email, and phone number.
Identity and Profile Data: name, username, photographs, family details, gender, interests, and credit info.
Property and Home Data: property name/type/size, room details, preferences in furniture, and ownership status.
Marketing and Communication Data: email, feedback, posts in chat or blog, survey responses, communication preferences.
Technical Data: IP address, browser details, access times, device IDs, and location.
Transaction Data: details of services used, payment methods, and UPI IDs.
Usage Data: browsing history, booking activity, tap/click records, page visits, and time spent on the Platform.

(b) If you are a Service Provider, we may collect:

Contact Data: email, phone number, permanent address.
Identity/Profile Data: name, gender, DOB, address, service info, business content, government IDs (e.g., PAN, Aadhaar), credit info, bank details, testimonials.
Technical Data: IP address, device metadata, browser, OS, app usage, and location.
Marketing and Communication Data: feedback, blog/chat activity, survey responses, communication preferences.
Usage Data: mobile/app activity logs, call/chat records, and emails.

(c) Aggregated Data:

We may use statistical data derived from your personal data that does not directly identify you. However, if combined with identifiable information, we will treat it as personal data.

(d) Refusal to Provide Data:

If you do not provide the requested personal data, we may be unable to provide Services to you. We will notify you when this situation arises.

3. HOW DO WE COLLECT PERSONAL DATA?

We collect personal data through:

Direct Interactions: Account registration, using Services, surveys, feedback, and communication.
Automated Technologies: Cookies, tags, and server logs collecting browsing/device data.
Third-Party Sources: Analytics tools, payment processors, verification services, credit bureaus, social media, marketing platforms.

4. HOW DO WE USE YOUR PERSONAL DATA?

We use your data to:

Create and verify accounts
Provide Services
Evaluate Service
Provider performance
Track usage and
enhance Platform
performance
Develop features and offerings
Respond to feedback and grievances
Send service updates and marketing
Improve our products, services, and customer experience
Manage transactions and payment processing
Comply with legal obligations and enforce Terms
Share with third-party vendors for service deliveryrequired.

You authorize Layers Interior and its affiliates, partners, vendors, and third parties to contact you via email, SMS, WhatsApp, or phone for service and marketing purposes. We may also share your data (with or without consent) with government agencies, legal authorities, or regulators where legally

5. COOKIES

Cookies help us remember user preferences and provide a seamless experience. For details, please refer to our Cookie Policy

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your data with:

Internal Entities: Companies under Layers Interior.
External Entities:
– Partner service providers
– Users and Service Providers (mutual exchange)
– Marketing and analytics partners
– Payment gateways
– Legal and regulatory bodies as required

All third parties are expected to comply with relevant privacy laws and handle data responsibly.

7. ACCESS AND UPDATING YOUR DATA

You are responsible for providing accurate and current data. Where possible, we enable you to access or correct your data, subject to legal requirements.

8. TRANSFERS OF YOUR PERSONAL DATA

Your data may be stored or transferred outside your country. By using the Services, you consent to such transfer and storage practices as permitted by law.

9. DATA SECURITY

We use industry-standard security measures to protect your data from unauthorized access or misuse.

10. DATA RETENTION

We retain your data as long as necessary for the purposes mentioned and legal compliance. Aggregated, anonymized data may be stored indefinitely.

11. BUSINESS TRANSITIONS

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

12. OPT-OUT

To opt out of marketing calls, email contact@layersInterior.com from your registered email with your contact number. Your number will be removed from telemarketing lists within 15 business days.

13. UPDATES TO THIS POLICY

We may update this Policy from time to time. Updates will be communicated via the Platform or email. Continued use of the Services indicates your consent to the updated Policy.
Please ensure your personal data is up to date with us at all times

Contact:

If you have any questions or concerns regarding this Privacy Policy, please email us at contact@layersInterior.com